Jetstar is now 100 per cent Passenger Self Service
Following the launch of their new self serve check-in options, we share some facts around Jetstar and their 100 per cent passenger self service.
Jetstar has invested significantly in new, world-first technology to make the airport experience even easier and hassle-free. Customers who choose to use the convenient self serve check-in options, such as SMS boarding, web check-in, automated check-in or airport kiosks, will pay less for travel than those who choose to check-in at the counters from 1 November 2011.
Rather than charging a fee, Jetstar is seeking to offer their customers choice. For those that don’t want to use the check-in counters, they will save. This already exists for many of their products – such as food, beverages and inflight entertainment. This allows Jetstar to offer the lowest possible fares.
Jetstar customers are already voting with their feet – even before Jetstar began to offer their customers a saving should they select self-service from 1 November. More than 85 per cent were already choosing to self-check before they launched this latest phase because customers value the convenience. This number is expected to grow to close to 100 per cent as customers grow more accustomed.
Passengers who may not be able to use the self-check options due to specific requirements (including customers with limited mobility, requiring wheelchair assistance, who are blind, have low vision or are accompanied by an assistance dog) would never, or in the future ever, be charged for customer service under the new self service offering and will experience no change.
Jetstar would also like to reassure their customers that they are focused on delivering great customer service, not less. Rather than being positioned behind desks, their customer service teams across Airports will be able to offer further assistance and guidance for those using the airport kiosks.
Jetstar looks forward to sharing their technology innovations with their customers, and to continue to make the airport experience even better.
To learn more about low fares for flight tickets and the latest fare options with Jetstar, visit the Jetstar website. To read up on previous articles on Jetstar, see Jetstar launches even lower Fares for Flight Tickets.
Source: Jetstar
Samantha Minogue
Editorial Director
Following the launch of their new self serve check-in options, we share some facts around Jetstar and their 100 per cent passenger self service.
Jetstar has invested significantly in new, world-first technology to make the airport experience even easier and hassle-free. Customers who choose to use the convenient self serve check-in options, such as SMS boarding, web check-in, automated check-in or airport kiosks, will pay less for travel than those who choose to check-in at the counters as from 1 November 2011.
Rather than charging a fee, Jetstar is seeking to offer their customers choice. For those that don’t want to use the check-in counters, they will save. This already exists for many of their products – such as food, beverages and inflight entertainment. This allows Jetstar to offer the lowest possible fares.
Jetstar customers are already voting with their feet – even before Jetstar began to offer their customers a saving should they select self-service from 1 November. More than 85 per cent were already choosing to self-check before they launched this latest phase because customers value the convenience. This number is expected to grow to close to 100 per cent as customers grow more accustomed.
Passengers who may not be able to use the self-check options due to specific requirements (including customers with limited mobility, requiring wheelchair assistance, who are blind, have low vision or are accompanied by an assistance dog) would never, or in the future ever, be charged for customer service under the new self service offering and will experience no change.
Jetstar would also like to reassure their customers that they are focused on delivering great customer service, not less. Rather than being positioned behind desks, their customer service teams across Airports will be able to offer further assistance and guidance for those using the airport kiosks.
Jetstar looks forward to sharing their technology innovations with their customers, and to continue to make the airport experience even better.
To learn more about low fares for flight tickets and the latest fare options with Jetstar, visit the Jetstar website. To read up on previous articles on Jetstar, see Jetstar launches even lower Fares for Flight Tickets.
Source: Jetstar
Samantha Minogue
Editorial Director
This post is tagged airport, booking, cheap flight, check in, flight ticket, Jetstar, Low cost Airline, low fares, plus bundle, Qantas, Self Checkin, self service
